SHIPPING & DELIVERY POLICY

Last updated January 18, 2025



Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store and curbside pickup is available for All Products. Pickups are available Monday-Friday 10am-5pm.

Free Shipping

We offer free Standard shipping on All rugs and textiles (such as scarves or clothing) qualify for free shipping. Furniture's shipping is upon request as each project is custom and pricing varies.

Shipping Fees

We also offer shipping at the following rates:

Shipping Method

Shipping Fee


Standard USPS
7 days

0

UPS Ground
7 days

0

FEDEX Ground
7 days

0

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free Standard shipping is valid on international orders.

For information about customs process:
  • Call toll free at +1-718-855-5018

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

No PO Boxes

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: NO Returns on custom orders. 20% restocking fee on all other items, customer pays for shipment back to our studio.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
  • Phone (Toll free): +1 718 855 5018